How to contact the Permata Bank Call Center is very easy
Gem bank is not as difficult as how to contact the call center. Some people find it difficult because they don’t know how. In fact, if you know how to contact this call center, the person should know that the method is very easy. When contacting the call center, you need to help the customers greatly.
This is because the call center response is very fast in solving various types of problems. It is not appropriate not to contact him when he is confused in bank affairs. This is because, even if you have found out from many articles, the problem will not be completely solved. This is because the information is not valid.
It will be easier if you contact the Permata Bank call center directly. Because, the question will be answered directly by the CS. The answer from the CS is definitely official and will be the same as the response received when it comes directly to the bank. Therefore, make sure that you know how to contact the CS.
How to contact the call center by phone
The first way to contact the call center is of course by phone. The Bank of Permata itself divides its services into multiple contacts. The first service offered is called PermataTel. This is the most common type of service anyone can use. PermataTel itself is available in two contacts.
The first contact is for domestic purposes and the second contact is for foreign purposes. For the first contact, you can contact him at 1500-111. As for the second one, you can contact him on +6221-1500-111. You can contact the bank’s gemstone call centre at any time.
This is because the CSs of both the services are available for 24 hours a day. In fact, the availability of CS for 24 hours is not limited to the first service. Other services like priority banking and advance banking are also available 24 hours a day. However, the relationship between the two is obviously different from that of Permatatell.
For priority banking, you can contact it at 1500-100. This number is for home use. In the meantime, if you are abroad, you should call +6221-1500-100. Priority banking is not available to the general public. This service is intended only for priority customers.
This limited service is also owned by Jains Prepaid Banking. It is a high-quality service that can only be used by premium customers. There are also two types of numbers depending on the location of the customer interacting. If you are in the country, customers can call 1500-110.
Meanwhile, while abroad, customers can contact +6221-1500-110. Although this service is available 24 hours a day, there are differences when it comes to contacting him during working hours and other times. At work time, there are many more available CS available. This very rarely delays the phone.
The contactcall center may be in other ways as well
In addition to the phone, you can contact the Permata Bank Call Center by other means . The first way is to take advantage of the email. The official email address of the bank’s own gemstone care@permatabank.co.id. To contact him via email, first log in to your personal email address.
Then, create a new message and enter the scheduled address. Do not forget to enter the title or question of the complaint to be given. In the message field, enter the problem experienced in detail. Don’t forget to enter a personal agreement from full name to account number.
When receiving an email from a consumer, the bank’s Gem Call Center will understand the purpose of the email as much as possible. In addition, it will still take time to wait until the CS gives the best answer. Therefore, make sure that the given questions are done in as much detail as possible. This method makes it easier for CS to understand complaints.
This obviously makes the messages sent to respond faster. Apart from email, you can also contact Permata Bank via social media. Twitter is one of the bank’s most active gemstone social media platforms. It is also not very difficult to contact him via Twitter.
First, prepare as complete personal data and accounts as possible. When ready, log in to your personal Twitter account. After logging in, search for the bank gem’s official account. The official account itself @permatacare. The official account of the Gem Bank call center has the characteristics of being similar to other official accounts on Twitter.
Once the account is found, you can communicate in two ways. These methods include via DM and reference. For privacy questions in nature, you can use DM because it needs to add some personal data when communicating via email. But for those who are questions, mention them directly @permatacare.
More information about the call centre
There are often some questions related to gem bank call centres. One of the most common questions related to expenses when contacting a call centre is. Keep in mind that there is a ratio every time you call the number. Naturally, the rates are different when contacted at home and abroad.
When contacting a foreigner, inter-intra-country tariffs will be used. In the meantime, if you contact locally, the charges will vary depending on the SIM card used. In fact, communication via email and social media is a way in which the customer can be selected when there is no debt in stock.
With that, complaints can be expressed even if they are not as fast as using the phone. In fact, the bank’s own gem call centre is developing a technology called voice ID. With this technology, data verification can run faster while making a call. Some consumers complain about verifying this data.
This is because it takes a long time to verify the data, so that it consumes a large amount of customer credit. Because of voice ID, data verification is not actually done orally. However, the organisation will find the voice of the calling party.
With this detection, the system will instantly know if you are the person calling it or not. But to use the voice ID service, you first need to record your voice. This voice recording is done by PermataTel, which is explained above as the phone number 1500-111.
Make sure to contact him or her when there is a problem
Do not contact the Permata Bank call center when there is a problem . In certain conditions, it is mandatory to contact the call center. An example is when your ATM card is swallowed or lost. If this happens, contact the call center directly to block the ATM card.
If this module is not made, the ATM may be used by the other party and the balance in it may be immediately lost. Using a call center to block it may be the best prevention effort. In addition to blocking the ATM card, you should also contact the call center if there are emergency conditions.
For example, even if you’re going to make important payments, ATMs often experience problems. It is not appropriate to wait for the ATM to be recovered as the time cannot be determined. It is advisable to contact the call center directly. This is because the call center offers exchange and payment features for various services.
Along with the benefits you get when contacting him, make sure to store the bank’s gem contacts on a personal mobile phone. This can be very useful if you have a sudden need at any given time. In this way, you no longer have to search for gem bank call center contacts when you need them.